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Anti-Money Laundering – Royal Reels App

Royal Reels incorporates a rigorous AML framework into all aspects of its financial operations. This measure is necessary to meet the industry standards and legal regulations. Moreover, it’s one of the best practices that help detect and prevent criminal activities like money laundering and terrorist financing. This is what the policy covers:

  1. Risk Management and Classification
  2. Customer Verification
  3. Money Laundering Reporting Officer (MLRO)
  4. Monitoring Account Holder Activity
  5. Reporting Unusual Transactions
  6. Recordkeeping
  7. Staff Due Diligence

Each of these elements contributes to a unified system that safeguards your account, our platform, and the broader financial landscape.

Risk Management & Refund Evaluation

Risk Classification

  • Low-Risk Users: Most of our players fall under the Low-Risk category. They fulfill standard KYC checks (providing valid identification and proof of address) and maintain normal betting patterns. Refund requests from Low-Risk players generally follow our basic verification protocols.
  • High-Risk Users: If a user’s account activity triggers alerts—such as rapid or unusual transactions—we designate the account as High-Risk. High-Risk users undergo an Enhanced Due Diligence (EDD) process, which often involves more detailed documentation before approving refunds or withdrawals.

Refund Determinations Based on Risk

We handle refund applications by evaluating whether your account meets our Low- or High-Risk criteria. Depending on the findings, we may ask for additional documents before proceeding with the refund. This review ensures that the source and intended destination of funds align with compliance requirements.

Customer Due Diligence and Refund Requests

Standard KYC

When you register at Royal Reels, we gather essential details—name, address, valid ID, proof of age, and payment information. For any refund request, the following may be required:

  • Government-issued photo ID (passport or driver’s license)
  • Current proof of address (utility bill or bank statement)
  • Confirmation of original payment method

Enhanced Due Diligence (EDD)

If your activity or location suggests a higher risk level, we conduct EDD prior to approving refunds. This may include:

  • Selfie holding a government-issued ID
  • More comprehensive proof of funds or source of wealth
  • Additional bank statements verifying deposits and withdrawals

If we cannot validate your identity or transaction source, we reserve the right to delay or decline your refund until the situation is resolved.

Role of the MLRO in Refund Procedures

Our Money Laundering Reporting Officer (MLRO) coordinates investigations where suspicious activity arises. For refunds, the MLRO may:

  • Review your account history to ensure compliance with AML rules
  • Collaborate with relevant authorities if evidence of unlawful behavior emerges
  • Guide staff on best practices for verifying identities and identifying red flags

The MLRO’s oversight ensures all aspects of our refund process adhere to legal obligations and global AML guidelines.

Monitoring Account Activity

Ongoing Reviews

All user accounts, including those requesting refunds, are subject to continuous monitoring. Our security systems generate automated alerts for unusual actions like:

  • Multiple accounts under different names or addresses
  • Large or erratic deposit and withdrawal patterns
  • Attempts to bypass our security controls or use prohibited software

If these alerts relate to a refund request, our team investigates thoroughly. Until the outcome is determined, funds may be temporarily held.

Unusual Transactions

In cases where an account’s deposits or withdrawals appear irregular—such as depositing funds with no gameplay—your refund request will be paused. Provide further explanation or documentation within 30 days. It you fail, we terminate your account and can even report about it to authorities.

Payout Requirements and Potential Refund Delays

Identity Checks Prior to Refund

Before releasing funds, we verify the identity of the account holder to prevent unauthorized access or criminal misuse. In many cases, this verification step is identical to our standard withdrawal procedure.

Cryptocurrency Specifics

For crypto-based transactions, the same AML rules apply. You must use consistent wallet addresses, and no exchanges with FIAT currency are facilitated on our platform. We continually check whether your crypto transactions align with the same player identity used at registration.

Reporting and Recordkeeping

Reporting Unusual Activity

If we detect any activity linked to money laundering or other illegal actions, our MLRO will file a report with the relevant Financial Intelligence Unit (FIU). We take these obligations seriously and must occasionally suspend or deny refunds if the transaction is under investigation.

Data Retention

Royal Reels keeps all records tied to your account and financial transactions for at least five years after the close of your account or the end of our business relationship. During this period, we store your data securely.

Staff Training and Integrity

To maintain high standards, every user undergoes a thorough recruitment process and periodic AML training. This ensures that our employees understand how to handle sensitive refund requests properly, detect possible misuse, and uphold all AML standards.

Refund Processing Steps

  1. Initiate Request: Contact our support team or use the designated tool in your account dashboard to request a refund.
  2. Verification: Provide all requested KYC documents. Enhanced due diligence may be applied if necessary.
  3. Review: Our team, in conjunction with the MLRO if needed, evaluates your transaction history and risk level.
  4. Approval or Denial: If your data passes verification and no suspicious activity is present, we process your refund. If issues arise, refunds may be withheld or the account suspended.

Contact and Further Assistance

Should you have any questions regarding our Refund Policy or AML processes, please reach out to our customer support team. We are dedicated to maintaining a fair, transparent, and compliant environment for all users.