Payouts and Bonuses – Royal Reels Casino

General Rights and Transaction Cancellation

Royal Reels reserves the exclusive right to cancel or void any transaction that raises concerns. Such concerns include, but are not limited to, discrepancies in account details, suspicious payment methods, or any suspicion of unlawful activity. Decisions regarding the invalidation of bets or payments lie solely with us and may not be contested once made.

If the name and address listed on the account differ from those tied to the payment method (e.g., a credit card or electronic wallet) used by the player, Royal Reels may void the transactions and request further verification.

We take fraudulent activity very seriously. Any deliberate wrongdoing—such as using a stolen credit card, collusion among multiple players, forging documents, or transferring funds between accounts in suspicious ways—can lead to immediate account suspension or closure. Royal Reels may also notify law enforcement or other pertinent authorities about such violations.

Payout Conditions

When using electronic wallets or similar digital payment systems, customers must only use accounts in their own name. If we find any indication that a deposit or withdrawal was conducted through a third-party service, all associated winnings may be revoked, and the user’s account may be disabled.

If irregularities are detected, we will decide whether to withhold or reverse transactions. Charges that arise from disputes (e.g., transaction fees, legal costs) may be deducted from the account balance in question.

Deposit Terms

Any funds deposited into your Royal Reels account must be wagered at least 3 times on events that have odds of 1.80 or higher before you can make a withdrawal request.

Wagers with odds lower than 1.80, or bets that include certain types of selections—like Draw No Bet, Asian Handicap, “Cashout,” or events that eventually get postponed—will not count toward satisfying the threefold rollover.

If there is an indication that a deposit has not been used for an appropriate amount of gameplay (e.g., minimal betting immediately followed by a withdrawal request), Royal Reels may cancel the deposit in full or partially, deduct any applicable costs, and close the user’s account indefinitely. Furthermore, we may require satisfactory evidence of deposit legitimacy or extra ID documents before processing any withdrawal.

Bonus Usage and Terms

Bonuses, free spins, or other promotional offers are intended only for genuine gameplay. Any attempt to manipulate or exploit these promotional perks through collusion, multiple accounts, or fraudulent deposits violates our terms.

We reserve the right to revoke bonus credits or related winnings if irregularities are identified. The same applies if the user breaks any rules set forth in our general terms or promotional guidelines.

Royal Reels may request additional proof of identity, proof of deposit, or other verification documents when customers attempt to withdraw funds derived from bonuses. Failure to provide the requested information can result in bonus forfeiture.

Territorial Restrictions

Due to specific legal requirements (French Law n°2010-476), Royal Reels is currently unable to offer sports betting or gambling services to individuals who reside permanently in France or hold a French bank account. Users in these circumstances will not have access to our services until further notice.

It remains your responsibility to confirm that you are legally permitted to gamble online in your region. Should local regulations forbid participation, you risk violating our Terms and Conditions, and we may restrict or close your account without notice.

Refund Eligibility and Process

We may grant refunds to customers who have deposited funds but have not yet used them in any real-money gameplay (e.g., placing a bet or spinning in slots). The mere fact you haven’t provided all verification documents at the time of your request does not necessarily invalidate your eligibility.

Refund requests must be submitted in writing from the email address you used to register your Royal Reels account. You should also specify which payment method you initially used. When possible, refunds are processed via the same method, but Royal Reels reserves the right to choose an alternative if needed.

Some payment processors do not provide sufficient data to confirm the original funding source. In such cases, Royal Reels may ask for more details—like a bank transfer confirmation. Failing to supply these documents may result in payment delays or even a denial.

We strive to handle refund requests on the same day, or by the next business day. If any doubts arise about the legitimacy of your deposit, the process may take longer while we gather the necessary verifications.

Costs and Fees

In situations where we have to void transactions or comply with a legal mandate, we reserve the right to charge or retain certain fees. These might include bank charges, administrative fees, or court-related costs if a case goes to litigation. The user must acknowledge these possible charges before continuing to use the platform.

User Responsibilities

All customers are expected to supply accurate, up-to-date personal information. Using any false identity or misrepresenting details during registration, depositing, or withdrawal requests can result in account closure and forfeiture of funds.

Keep your login credentials private. You assume full responsibility for all transactions posted under your username and password. If you notice someone else has entered your account, inform us about it and change your password.