...
Log In
Sign Up

Refunds Policy – Royal Reels App

Read these terms to gain insights on refunds at Royal Reels Casino. Here we also outline the statements regulating registration, bets, and fees.

The Key Terms

  1. Website: Refers to Royal Reels 5, including all software, design, and related intellectual property owned by Digibrite SRL (“Operator”).
  2. User: Any individual registering on or interacting with the Website.
  3. Applicable Law: The laws of Curaçao govern the relationship between you (the “User”) and Digibrite SRL.
  4. Funds: Monetary deposits credited to your Player Account for betting or gaming activities.
  5. Player Account: A personal account on the Website containing your details and balance information.
  6. Personal Details: Your name, address, and other information we get about you.
  7. Registration: The process of setting up a Royal Reels account, including creating a username and password.
  8. Services: The facility to place online bets on various sports or casino games, as offered by the Website.

Eligibility and Legal Obligations

  • Minimum Age: No one under 18 or below the legal threshold for gaming in their jurisdiction can use our Services. We can request proof of age at any point.
  • Local Regulations: Check whether local gambling laws allow you to sign up here. The Operator does not confirm compliance with your local laws.
  • Taxes: You alone must handle any tax obligations arising from deposits and winnings from the Website.

Account Registration and Activation

  1. Accurate Information: You must submit valid personal details during sign-up. We reserve the right to request ID, and bank card copies for verification at any time. If we don’t receive the documents after sending a request, we’ll close your account.
  2. One Account Limit: Only one Player Account is permitted per individual. If multiple accounts are identified, all related transactions may be invalidated.
  3. Changes to Personal or Financial Data: You must promptly update your account if something changes. Entering false or misleading information could be considered a violation of this Policy.
  4. Ownership of Funds: You confirm that you earned the funds you deposited with legally.
  5. Account Security: You must keep your username and password protected. Any activity under your login falls under your liability. If you discover unauthorized access, immediately inform our support staff.

Payments

  1. Payment Methods: We offer to pay via a variety of payment options. You must ensure each payment account is registered in your name.
  2. Liability for Transactions: You agree not to dispute or reverse any deposit you make. If a deposit raises suspicion (e.g., stolen cards, chargebacks), we may terminate your account, reclaim any winnings, and report such activity to relevant authorities.
  3. Requesting Withdrawals: You may withdraw your Funds provided you have no pending or annulled transactions and your account is fully verified.
  4. Account Closure: You may ask us to close your Royal Reels profile. You’ll get the money from your balance back.

Refund Specifics

  • Refund Eligibility: If you deposited funds but did not use them for betting or gaming, you may be eligible for a refund.
  • Refund Requests: All requests must be written, clearly indicating your deposit method. The Operator may request documentation (e.g., proof of payment).
  • Time Frames: We aim to process valid refunds promptly, though actual credit times depend on your payment provider’s rules.
  • Incomplete Verification: If you fail to provide adequate documentation or if your identity remains unverified, the Operator may delay or deny the refund.

Betting and Gameplay

  • Permissible Usage: Deposited funds are strictly for wagering on sports or playing slot games. Using your balance for other financial transactions (e.g., bill payments) is prohibited.
  • Operator’s Discretion: We may refuse registration or betting from any user, with or without explanation, especially in cases of policy violations.

Prohibited Conduct

  • Inappropriate Behavior: Offensive language, threats, or harassment toward other players or staff is banned. We may suspend accounts showing such misconduct.
  • System Tampering: Attempting to hack, bypass security, or otherwise compromise the Website is illegal. Suspected users will face immediate account closure and potential legal reporting.

Technical Issues

There can be system errors or glitches. We make every effort to maintain reliable service, but we cannot be held accountable for technical disruptions outside our control.

Violations of this Policy

If you breach any part of this Policy, the Operator may:

  1. Notify you and seek prompt correction.
  2. Temporarily suspend your account.
  3. Permanently close your account without prior notice.
  4. Void any payouts, bonuses, or winnings obtained through rule violations.

In case of the Terms violation that caused harm to the Company, you’re responsible for covering the expenses.

Solving Disputes

If you’re dissatisfied with the quality of services, send a request to Royal Reels support.

In case of a dispute, the records on our server are considered final evidence.

We may post links to external sites, but we have no relation to the content and actions of these companies.

Contact Information

If any of the statements above seem unclear, you can ask us to help you. Send an email to [email protected] and we’ll clarify the nuances to you.